Refund Policy

At DNA GOLD, we aim to ensure customer satisfaction while maintaining strict quality control standards for all our products. Please review our refund policy carefully before making a purchase.

Eligibility for Refunds

Refunds are only applicable for products that are received damaged, defective, or incorrect. To be eligible, customers must notify us within 48 hours of receiving the order and provide clear proof such as photos or videos of the issue.

Non-Refundable Items

Due to the sensitive and controlled nature of our products, opened, used, or tampered items are not eligible for return or refund. Products purchased under clearance, promotional offers, or discounted pricing are also non-refundable unless they arrive damaged or incorrect.

Return Process

To request a return or refund, please contact our support team with your order details. Once your request is reviewed and approved, we will provide instructions for returning the item. Returned products must be in their original packaging and condition.

Refund Approval

After inspection of the returned item, approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

Shipping Charges

Shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

For any refund-related queries, please contact our customer support team through the website.