Shipping Policy

At DNA GOLD, we are committed to ensuring that all orders are processed and delivered in a timely and secure manner. This Shipping Policy explains how we handle order processing, delivery times, and related shipping details.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. In case of high order volume, processing times may be slightly delayed, and customers will be notified accordingly.

Delivery Time

Delivery times may vary depending on your location. Generally, domestic orders are delivered within 3–7 business days after dispatch. International shipping times may range from 7–15 business days, depending on customs clearance and courier services.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location and order size. Free shipping may be offered on selected orders or promotional campaigns.

Tracking Information

Once your order is shipped, a tracking number will be provided via email or SMS so you can monitor your shipment status.

Delays

We are not responsible for delays caused by courier services, customs clearance, weather conditions, or other unforeseen circumstances. However, we will always assist you in tracking and resolving any delivery issues.

Incorrect Address

Customers are responsible for providing accurate shipping details. We are not liable for delays or losses due to incorrect or incomplete addresses.

Contact Us

If you have any questions regarding shipping, please contact our support team through the website.